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Raise and track cases, check on upcoming changes from the Support Partners Hub

About Support Partners

We provide day-to-day support for the biggest Brands, Broadcasters, Agencies and Publishers in the world – supporting hundreds of workstations, end-users and infrastructures across the globe.

Our team consists of some of the best talent in the industry from Cinematographers to Editors, System Administrators to Cloud Architects, Production Engineers to Producers – we have the right people for any situation.

We are your point of call for any issue of questions you have around using your tools to create content in the most efficient way possible.

We offer support that:

  • Resolve any technical or workflow challenges
  • Covers application support for front-end workstations
  • System monitoring
  • If you have any issues or questions regarding any of the creative application you use, the storage, networking issues or the workflows then please contact us.

To contact the Team & speak to an expert

  • UK : +44 (0) 203 995 2000
  • US: +1 646 846 4765

  • Raise a case above
  • If you have any issues or questions regarding any of the creative application you use, the storage, networking issues or the workflows then please contact us.

The request will be logged centrally, assigned to an engineer and tracked through our support desk.

We aim to respond within 1 hour of contracted hours.

If you require an update at any time please request through you case under my cases

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